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Welcome to Vama! We hope you enjoy your experience using our Services. Technology North America Holdings Inc. dba Vama and its affiliates (collectively “THNA”) knows that you care about how your personal information is used and shared, and we take your privacy seriously. Vama does not sell, rent or monetize your personal data or content in any way – ever.
Vama Privacy Policy (this “Policy”) describes how we may collect, use, and/or disclose your personal information when you download the Vama app and sign up for a Vama account and other services through the mobile or desktop app and use the Services, and applies to any individual’s personal information which is in our possession or under our control. You can find this Policy on the Vama website at https://vama.com and through the Vama app (collectively, the “Services”).
This Policy applies to all information we collect through the Services from current and former Services users, including you, including persons who do not use the Vama app. As used herein, “Services” includes any products, services, content, features, technologies, or functions, and all related websites, mobile apps and services offered to you by us. “Personal Information” means information that identifies or is reasonably capable of identifying an individual, directly or indirectly, and information that is associated with an identified or reasonably identifiable individual. Please note that information by which you cannot be identified (for example, anonymous or aggregated information) is not considered Personal Information and therefore is not subject to this Policy.
This Policy supplements but does not supersede nor replace any other consent which you may have previously provided to us nor does it affect any rights that we may have at law in connection with the collection, use and/or disclosure of your Personal Information. Subject to your rights at law, the prevailing terms of this Policy shall apply. For the avoidance of doubt, this Policy forms part of the terms governing your relationship with us and should be read in conjunction with such terms and conditions.
By continuing to interact with the Services, you signify your acceptance of this Policy and the Vama Terms and Conditions. If you do not agree to this Policy or Vama Terms and Conditions, please do not interact with the Services provided by THNA. Your continued use of the Services following the posting of changes to this Policy will be deemed your acceptance of those changes.
We collect Personal Information you provide when you:
• fill in any forms;
• correspond with us;
• register to use the Services;
• open an account or use any of our Services;
• take part in online discussions, surveys or promotions;
• speak with a member of our customer support team (on the phone, through the Vama website, or through the Vama app);
• enter a promotion; or
• contact us for other reasons.
We may collect the following Personal Information from you, including, but not limited to:
• Personal Particulars (e.g. name, contact details, residential address, phone number, date of birth, identity card/passport details, username, password and other registration information, social media handles and other social media profile information);
• Financial Information, such as credit card, bank account information, routing number;
• Correspondence, such as information that you provide to us in correspondence, including account opening, customer support, feedback or response to surveys;
• Sensory Information, such as images collected for identity verification, audio recordings left on answering machines;
• Employment Information, such as work experience and employment details;
• Information about your use of the Services;
In addition, we may collect technical and navigational and location information. We use this information for a variety of purposes, such as maintaining the security of your session, facilitating site navigation, improving design and functionality, and personalizing your experience. Information we collect may include:
• Online Identifiers, such as IP address; domain name;
• Device Information, such as hardware, operating system and version, browser, unique device identifiers, mobile network information;
• Usage Data, such as system activity, internal and external information related to Vama pages that you visit, clickstream information; and
• Geolocation Data, such as address, government identification numbers (which may include Social Security Number or equivalent, driver’s license number, passport number);
• Transaction Information,
• Additional Information, at the discretion of our Compliance Team to comply with legal obligations.
Personal Information you provide during the registration process may be retained, even if your registration is left incomplete or abandoned.
Our Services are not directed to children under the age of 13.. We do not knowingly collect personal information from users who are not of at least the age of consent. If you believe that we have mistakenly and unintentionally collected information from a child under the age of 13 please contact us at oliver@vama.com.
If we learn that we are engaged in that processing with such users, we will halt such processing and will take reasonable measures to promptly remove applicable information from our records.
We take reasonable and practicable steps to ensure that your Personal Information held by us (i) is accurate with regard to the purposes for which it is to be used, and (ii) is not kept longer than is necessary for the fulfillment of the purpose for which it is to be used. We store and process your Personal Information using third-party servers located in data centers in the United States. This information is protected by physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations and we regularly adapt these controls to respond to changing requirements and advances in technology. We also use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our office and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities. We strive to ensure security on our systems. Despite our efforts, we cannot guarantee that personal information may not be accessed, disclosed, altered or destroyed by breach of our administrative, managerial and technical safeguards. Furthermore, because the transmission of Personal Information over the internet cannot be guaranteed to be 100% secure, we cannot guarantee or warrant the security of any information you transmit to us, or to or from our Services. Therefore, we urge you to take adequate precautions to protect your personal data as well, including never sharing your password with anyone. If we learn of a systems security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Services, you agree that we may communicate with you electronically. We may post a notice on the Services if a security breach occurs. We may also send an email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice of a security breach), please email us at oliver@vama.com.
We use your Personal Information to:
• Provide you with our Services.
• Manage the Services in order to maintain and deliver the Services, and to improve user experience and maximize usage of our Services.
• Process your Personal Information as required by applicable laws and regulations.
• Protect the security and integrity of the Services, our business, and your account.
• Provide you with customer support anytime that you reach out to our Customer Support team.
• To carry out market research to understand how our Services are being used to help us improve, optimize and enhance our Services and their delivery. Advertise and market our Services to you, including delivering interest-based advertisements on the Services and other sites or content syndication platforms and websites.
• To communicate with you directly through emails, calls, chats, video conferencing .
• Send communications to you about:
• new features and upgrades
• our services and offerings
• product notices and changes to our terms and policies
• particular programs in which you have chosen to participate
• promotional offers and surveys
• Enforce the terms and conditions of the Services with you.
• Detect and prevent fraud and other prohibited or illegal activities, comply with financial crime laws, and to confirm that you are eligible to use the Services.
• Otherwise, as disclosed to you at the point of collection or as required or permitted by law.
We may share Personal Information as described below:
• Unaffiliated Service Providers. We may share your Personal Information with third-party service providers that are not operated or controlled by Vama to provide the Services to you. Your Personal Information may be shared so that they can provide us with services, including identity verification, fraud detection and prevention, security threat detection, payment processing, customer support, data analytics, information technology, advertising, marketing, data processing, network infrastructure, storage, and transaction monitoring. We share your Personal Information with these service providers only so that they can provide us with services, and we prohibit our service providers from using or disclosing your Personal Information for any other purpose. Our third-party service providers are subject to strict confidentiality obligations.
• Affiliates. We may share your Personal Information with our affiliates, for the purposes outlined above, and as it is necessary to provide you with our Services.
• Government agencies, other regulatory bodies and law enforcement officials, and other organizations as permitted or required by law. We may share your personal information with government agencies, other regulatory bodies and law enforcement officials, for reporting suspicious transactions, or when required by law, subpoena, or other legal processes as identified in the applicable legislation. We attempt to notify our clients about legal demands for their personal data when appropriate in our judgment unless prohibited by law or court order or when the request is an emergency.
• Corporate Transactions. We may disclose Personal Information in the event of a proposed or consummated merger, acquisition, reorganization, asset sale, or similar corporate transaction, or in the event of a bankruptcy or dissolution.
• Other third-parties with your consent.
By using the Services, you grant THNA and each of our third-party service providers the right, power, and authority to act on your behalf to access and transmit your Personal Information in order to process your application and to provide the Services; including, without limitation, the authorization of your wireless carrier to use or disclose information about your account and your wireless device, if available, to THNA or its service provider for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud. In addition, you agree that to the extent that your Personal Information is in the possession of a third-party service provider, such Personal Information is subject to the privacy policy of that third-party service provider.
Subject to applicable laws and regulations, we may from time to time send direct marketing materials promoting services, products, facilities, or activities to you using information collected from or about you. You may opt-out of such communications at any time by emailing oliver@vama.com. You may also opt-out of such communications by following the directions provided in any marketing communication.
We and our third-party service providers may use cookies and similar technologies to support the operation of our digital offerings. Cookies are small amounts of data that a website or online service exchanges with a web browser or application on a visitor’s device (for example, computer, tablet, or mobile phone). Cookies help us to collect information about users of our digital offerings, including date and time of visits, pages viewed, amount of time spent using our digital offerings, or general information about the device used to access our digital offerings. Our cookies are also used for security purposes and to personalize your experience, such as customizing your screen layout.
You can refuse or delete cookies. Most browsers and mobile devices offer their own settings to manage cookies. If you refuse a cookie, or if you delete cookies from your device, you may experience some inconvenience in your use of our digital offerings.
The Services may contain links to third-party websites and mobile applications (for example, social media platforms). This Policy only applies to the Services. When visiting these third-party websites, you should read their privacy policies which will apply to your use of such websites and advertising opt-out instructions.
When you use Vama’s audio and video call features, we may request access to your device’s microphone and camera to facilitate real-time communication. These permissions are required solely for the purpose of enabling the call functionality and are used only when the feature is active.
Vama does not record, store, or access the content of your audio or video calls. Call data is transmitted securely using third-party real-time communication service providers. These providers may temporarily process your audio/video stream as necessary to deliver the service, but do not retain or access the content beyond what is technically required for transmission.
By using our call services, you acknowledge and agree that:
• You are granting permission for microphone and camera use;
• Real-time communication may involve data routing through secure third-party infrastructure;
• The quality and reliability of call features depend on your internet connection and device capabilities.
For more information on device permissions or to revoke access, you may update your device or browser settings at any time.
You can review and update your personal information in your account settings at any time by logging in to your account. If you have questions or concerns regarding this Policy, any feedback pertaining to your privacy and the Services that you would like us to consider or would like to withdraw your consent to our collection, use or disclosure of your Personal Information, please email us at oliver@vama.com. Please note that if you withdraw your consent to any or all use or disclosure of your Personal Information, depending on the nature of your request, we may not be in a position to continue to provide our Services to you.
If you would like to submit a data access request, you can do so by writing oliver@vama.com. We will then start the process and provide you a link to access the personal data that Vama has on you within 30 days.
You have a right to ask us to stop using or limit our use of your personal data in certain circumstances for example, if we have no lawful basis to keep using your data, or if you think your personal data is inaccurate.
In accordance with applicable U.S. state privacy laws, including the California Consumer Privacy Act of 2018 (“CCPA”), we provide residents of the United States—especially California residents—with information regarding how we collect, use, and share their personal information. This section outlines the rights and choices U.S. residents may have concerning their personal data. For the purposes of this section, “personal information” shall have the meaning ascribed under the CCPA and other relevant state privacy laws.
We share personal information with third parties for business purposes. The categories of third parties to whom we disclose your personal information may include: (i) our service providers and advisors, (ii) marketing and strategic partners; (iii) ad networks and advertising partners; (iv) analytics providers; and (v) social networks.
Please see the “How We Share Information” section of the Privacy Policy above for more information.
As a California resident, you may be able to exercise the following rights in relation to the personal information about you that we have collected (subject to certain limitations at law):
• The Right to Know any or all of the following information relating to your personal information we have collected and disclosed in the last 12 months, upon verification of your identity:
• The specific pieces of personal information we have collected about you;
• The categories of personal information we have collected about you;
• The categories of sources of the personal information;
• The categories of personal information that we have disclosed to third parties for a business purpose, and the categories of recipients to whom this information was disclosed;
• The categories of personal information we have sold and the categories of third parties to whom the information was sold; and
• The business or commercial purposes for collecting or selling the personal information.
• The Right to Request Deletion of personal information we have collected from you, subject to certain exceptions.
• The Right to Opt-Out of Personal Information sales to third parties now or in the future. However, we do not sell your personal information.
• You also have the right to be free of discrimination for exercising these rights.
Please note that if the exercise of these rights limits our ability to process personal information (such as a deletion request), we may no longer be able to provide you with our products and services or engage with you in the same manner.
To exercise your right to know and/or your right to deletion, please submit a request by contacting us at oliver@vama.com.
We will need to verify your identity before processing your request.
In order to verify your identity, we will generally require sufficient information from you so that we can match it to the information we maintain about you in our systems. Sometimes we may need additional personal information from you to be able to identify you. We will notify you.
We may decline a request to exercise the right to know and/or right to deletion, particularly where we are unable to verify your identity or locate your information in our systems or as permitted by law.
You may choose to designate an authorized agent to make a request under the CCPA on your behalf. No information will be disclosed until the authorized agent’s authority has been reviewed and verified. Once a request has been submitted by an authorized agent, we may require additional information (i.e. written authorization from you) to confirm the authorized agent’s authority.
Our Services are intended for business use by individuals who are at least 18 years of age. We do not knowingly collect, solicit, or maintain personal information from individuals under the age of 18. If we become aware that personal information has been inadvertently collected from a minor under 18 without verified parental consent, we will take appropriate steps to delete such information from our records. In accordance with applicable U.S. laws, including the Children’s Online Privacy Protection Act (COPPA), we do not sell or share the personal information of minors, including those under the age of 18.
We may update this Privacy Policy from time to time to reflect changes in our business practices, industry standards, or legal and regulatory requirements. When we make changes, we will revise the “Last Updated” date at the top of this Policy and post the updated version on our Services. If any material changes are made to how we use or disclose your Personal Information, we will provide additional notice as required by applicable law either through the Services or by contacting you directly via the email address associated with your account.
We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Continued use of the Services following the posting of changes constitutes your acceptance of those changes.
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: oliver@vama.com
Mailing Address: Attn: Legal Department, 8520 Venice Blvd., Floor 2, Los Angeles, CA 90034, United States.
